Customer Experience Committee

The mission of the customer experience committee is to develop standardized assessment tools that accurately and precisely measure specific drivers of customer engagement and satisfaction, unifying specialty pharmacies in their measurement of the customer experience and providing valuable, actionable insights which allow for benchmarking and like-for-like comparisons of performance across the specialty pharmacy industry consistent with the mission of the organization, the needs of the membership and the patients we serve.

Customer Experience Committee Roster

Co-Chairpersons: Juliana Horton, Senderra Rx Specialty Pharmacy & Dick Schirber, Fairview Pharmacy Services


Lou Dallago, Pfizer
Kristen Ditch, Shields Health Solutions
Toni Giglio, US Bioservices
Ron Hamm, AcariaHealth
Genese Hendrickson, Perigon Pharmacy 360
Thomas Jeffrey, SullivanLuallin Group
Quintin Jessee, D2 Pharma Consulting
Karen Kelley, Shields Health Solutions (Regional Health)
Denise Morris, Optum
Bisni Narayanan, Yale New Haven Health
Jacqueline Nielsen, Ardon Health
Sheryll Pasis, SullivanLuallin Group
Chris Popun, Publix Supermarkets
Bryan Schuessler, Rx Savings Solutions
Joan Siegel, CSL Behring
Mariah Wood, AcariaHealth
Jennifer Young, Wake Forest Baptist Health
Nick Zapata, Senderra Rx
Yiwen Zou, Community, A Walgreens Pharmacy
Kelly Zwack, Cottrill’s Pharmacy, Inc.

Board Liaison

Suzette DiMascio, FFF Enterprises

Other Liaisons

Sheila Arquette, NASP
Arianna Arquette, NASP
Jo Ann Hyres, NASP

Committee members as of October 3, 2022