Customer Experience Committee

The mission of the customer experience committee is to develop standardized assessment tools that accurately and precisely measure specific drivers of customer engagement and satisfaction, unifying specialty pharmacies in their measurement of the customer experience and providing valuable, actionable insights which allow for benchmarking and like-for-like comparisons of performance across the specialty pharmacy industry consistent with the mission of the organization, the needs of the membership and the patients we serve.

Customer Experience Committee Roster

Co-Chairpersons: Juliana Horton, Senderra Rx Specialty Pharmacy & Dick Schirber, Fairview Pharmacy Services

Paula Bickley, McKesson
Lou Dallago, Pfizer
Kristen Ditch, Shields Health Solutions
Howard Flushman, EVERSANA
Toni Giglio, US Bioservices
Ron Hamm, AcariaHealth
Jake Hansen, Fairview Pharmacy Services
Benedict Ho, Total Care Rx
Thomas Jeffrey, SullivanLuallin Group
Quintin Jessee, D2 Pharma Consulting
Audrey Monroe, Ardon Health
Denise Morris, Optum
Sheryll Pasis, SullivanLuallin Group
Chris Popun, Publix Supermarkets
Anya Rubin, SullivanLuallin Group
Bryan Schuessler, Rx Savings Solutions
Joan Siegel, CSL Behring
Amanda Winter, US Bioservices
Mariah Wood, AcariaHealth
Jennifer Young, Wake Forest Baptist Health
Yiwen Zou, Community, A Walgreens Pharmacy
Kelly Zwack, Cottrill’s Pharmacy, Inc.

Board Liaison

Suzette DiMascio, Women in Specialty Pharmacy

Other Liaisons

Sheila Arquette, NASP
Arianna Arquette, NASP
Jo Ann Hyres, NASP

Committee members as of January 6, 2022

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