Customer Experience Committee

The mission of the customer experience committee is to develop standardized assessment tools that accurately and precisely measure specific drivers of customer engagement and satisfaction, unifying specialty pharmacies in their measurement of the customer experience and providing valuable, actionable insights which allow for benchmarking and like-for-like comparisons of performance across the specialty pharmacy industry consistent with the mission of the organization, the needs of the membership and the patients we serve.

Meets: Second Tuesday of the month via Zoom, 1:00 p.m. – 2:00 p.m. EST

Subcommittees:  

Customer Experience Committee Roster

Co-Chairs:

Board Liaisons:

Faruq Abdullah, Inovalon
Brian Allison, Carle Specialty Pharmacy
Andrew Babb, BioTek ReMEDys
Lydia Borah, Walgreens
Megan Butterfield
Kanika Chandra, University of California
Christopher Corsi, CassianRx
Jennifer Craig, Banner Health (Shields Health Solutions)
Joanne Figgs, BioTek ReMEDys
Tori Grier, Fairview Pharmacy Services
Christine Hall, BioTek ReMEDys
Kenneth Hamby, Nashville General Hospital
Natalie Harmeyer, VtylOne
Samantha Hogan, UNC Health
Thomas Jeffrey, SullivanLuallin Group
John Johnson, CassianRx
Michael Kehr, Atrium Health
Khadijah Khan, Walgreen Co.
Dylan Lindsay, University of Mississippi Medical Center
Gina Morgan, Riverside Specialty Pharmacy
Jennifer Morrison, Lumicera Health Services, LLC
Valerie Ott, Ardon Health
Natalie Park, Pharmesol
Shelly Renkvish-Abo, Cencora
Sandra Rivera, Shields Health Solutions
Lauren Robinson, VytlOne
Pratik Shah, Cook Children’s Health Care System
Rushabh Shah, UNC Health
Lisa Siefert, Soleo Health

Committee members as of April 3, 2026.