Customer Experience Committee

The mission of the customer experience committee is to develop standardized assessment tools that accurately and precisely measure specific drivers of customer engagement and satisfaction, unifying specialty pharmacies in their measurement of the customer experience and providing valuable, actionable insights which allow for benchmarking and like-for-like comparisons of performance across the specialty pharmacy industry consistent with the mission of the organization, the needs of the membership and the patients we serve.

Meets: Second Tuesday of the month via Zoom, 1:00 p.m. – 2:00 p.m. EST

Subcommittees:  

• Day in A Life of a Specialty Pharmacy  
• Digital Patient Engagement (DPE) Initiative   
• Medication White Bagging Committee   
• NASP Patient Satisfaction Survey Program White Paper  

To learn more, download the Customer Experience Committee Flyer.

Customer Experience Committee Roster

Co-Chairs:

• Juliana Horton-DeFrancis, Blue Sky Specialty Pharmacy
• Bryan Schuessler, Rx Savings Solutions

Board Liaisons:

• Lori Grebe, CenterWell Specialty Pharmacy
• John Robicsek, Atrium Health Specialty Pharmacy Service

Amy Adams, Amber Specialty Pharmacy
Brian Allison, Carle Specialty Pharmacy
Chris Amune, Omnicell Specialty Pharmacy Services
Andrew Babb, BioTek ReMEDys
Megan Butterfield, MedAdvisor Solutions
Kanika Chandra, University of California
Christopher Corsi, CassianRx
Jennifer Craig, Banner Health (Shields Health Solutions)
Nerissa Cruz, Maxor National Pharmacy
Cori Edmonds, Vanderbilt Specialty Pharmacy Services
Kyle Grimslid, Redi Health
Christine Hall, BioTek ReMEDys
Natalie Harmeyer, Maxor
Wes Horton, St. Elizabeth Healthcare
Thomas Jeffrey, SullivanLuallin Group
John Johnson, CassianRx
Michael Kehr, Atrium Health
Karen Kelley, Shields Health Solutions (Regional Health)
Michele Kensik, FountainRx Specialty Pharmacy
Khadijah Khan, Walgreen Co.
Dylan Lindsay, University of Mississippi Medical Center
Jennifer Morrison, Lumicera Health Services, LLC
Vi Nguyen, Omnicell Specialty Pharmacy Services
Jacqueline Nielsen, Ardon Health
Valerie Ott, Ardon Health
Archana Raghavan, UC Davis
Laura Randall, Maxor National Pharmacy
Shelly Renkvish-Abo, Cencora
Sandra Rivera, Shields Health Solutions
John Robicsek, Atrium Health Specialty Pharmacy Service
Bryan Schuessler, Rx Savings Solutions
Pratik Shah, Cook Children’s Health Care System
Curtis Warren, MetroHealth

Committee members as of May 6, 2025.