Customer Experience Committee

The mission of the customer experience committee is to develop standardized assessment tools that accurately and precisely measure specific drivers of customer engagement and satisfaction, unifying specialty pharmacies in their measurement of the customer experience and providing valuable, actionable insights which allow for benchmarking and like-for-like comparisons of performance across the specialty pharmacy industry consistent with the mission of the organization, the needs of the membership and the patients we serve.

Customer Experience Committee Roster

Co-Chairpersons: Genese Hendrickson, Perigon Health 360 and Juliana Horton-DeFrancis, Blue Sky Specialty Pharmacy

Johnny Chang, Novant Health
Van Chau, UC Davis Health
Lisa Cuellar, Optum
Jennifer Donovan, Shields Health Solutions
Thomas Jeffrey, SullivanLuallin Group
Quintin Jessee, D2 Pharma Consulting
Karen Kelley, Shields Health Solutions (Regional Health)
Michele Kensik, Fountain Rx
Khadijah Khan, Walgreen Co.
Debbie Michaelson, Acentrus Specialty
Jacqueline Nielsen, Ardon Health
Chris Popun, Publix Super Markets, Inc.
Laura Randall, Maxor National Pharmacy
Bryan Schuessler, Rx Savings Solutions
Tricia Twaranovica, Regeneron
Mariah Wood, AcariaHealth
Rhetta York, Maxor National Pharmacy
Nick Zapata, Senderra RX
Yiwen Zou, Community, A Walgreens Pharmacy

Board Liaison

Alexandra Broadus, Walgreen Co
Chandra Wahrgren, Moda Partners

Other Liaisons

Sheila Arquette, NASP
Arianna Arquette, NASP
Melissa Richards, NASP

Committee members as of November 3, 2023