Service Excellence Award Criteria

This Award is given to an individual who consistently delivers outstanding customer service and helps to create a culture of service excellence. This award is intended for employees of all NASP corporate member organizations (does not include pharmacists, technicians, or executives) who provide exemplary service and support to customers – both internal and external – regardless of company type.

Service excellence is the act of going beyond customer expectations and delivering an industry- leading experience that really wows your customers, fosters loyalty, enhances costs effectiveness and defines an organization’s long-term success.

EVALUATION CRITERIA

Nominees will be evaluated according to criteria in the following four categories:

SUPERIOR PATIENT CARE (60%)

• Provides exceptional care and support for patients, caregivers, clients, and/or members of the healthcare team in the delivery of superior patient care resulting in positive outcomes
• Strives to make the patient journey and experience easier through service and support offered
• Serves as an advocate for the patient

INNOVATION AND LEADERSHIP (20%)

• Provides consistent and reliable counsel and innovative ideas focused on assisting members of the healthcare team in the delivery of superior patient care
• Mentors and coaches other members of the healthcare team

INDUSTRY ADVOCATE (10%) 

• Establishes and distinguishes themselves as an exemplary advocate for the specialty pharmacy industry

COMMUNITY INVOLVEMENT (10%) 

• Exemplifies themselves through their contributions to the specialty pharmacy community

QUALIFICATIONS

Nominee must be a support staff employee (not a pharmacist or pharmacy technician) of a NASP corporate member in good standing

NOMINATION PROCESS

• The nominator must be an NASP corporate or individual member in good standing.
• The nominator is responsible for submitting a complete award nomination application. The nomination should include a 100 word minimum to 300 word maximum narrative for each evaluation criteria section describing why the nominee is deserving of this award.
• All 2026 nominations must be submitted by May 29, 2026.

SELECTION PROCESS

The NASP Membership Committee will use a blinded, unbiased, and weighted scoring process according to the defined evaluation criteria.

AWARD

The Service Excellence Award will be presented at the inSPire2026 conference on September 23. The recipient will receive a trophy, complimentary 2027 conference registration, and recognition on the NASP website, in a press release, in The Advocate quarterly newsletter, social media, and other NASP communication materials.