Technology Day Workshop
This unique, one-day workshop features specialty pharmacy technology experts who will explore the acceleration of technology, the use of technology to improve the customer experience and to provide “last-mile” solutions, and how technology will continue to impact specialty pharmacy. Innovation Labs will present case studies demonstrating real-world results of innovation in specialty pharmacy.
| MONDAY, September 19th | |
| Time | Session/Event |
| 7:00 AM - 8:00 AM | Registration/Breakfast |
| 8:00 AM - 8:15 AM | Welcome & Opening Remarks |
| 8:15 AM - 9:45 AM | The Acceleration of Technology |
| Location: Suwannee 1 | |
| Faculty: Pooja Babbrah, MBA (Point-of-Care Partners) Simone Colgan Dunlap, JD (Quarles & Brady, LLP) Kathryn Eshelman, MD, MPH (Inovalon) Gary Rice (MedImpact) Jim Maguire (D2 Solutions) | |
| The panel will discuss how technology was used to ensure continuity and serve patients and clients. Topics include the challenges faced, what worked, what did not work, and what was learned, as well as the behaviors, habits, and decisions that made organizations successful. How do we embed the “silver linings” of COVID and “weaponize” what was learned? | |
| 9:45 AM - 10:15 AM | Innovation Lab #1 - Enliven Health |
| Location: Suwannee 1 | |
| Faculty: Matthew Feltman, RPh (Enliven Health) Mike Duteau, RPh (Noble Health Services) | |
| Each innovation lab presents a case study for a vendor and their pharmacy customer that demonstrates real world results of innovation in pharmacy. | |
| 10:15 AM - 10:30 AM | BREAK |
| 10:30 AM - 11:00 AM | Innovation Lab #2 - Perigon Pharmacy 360 |
| Location: Suwanne 1 | |
| Faculty: Ted Mills (Perigon Pharmacy 360) Justin Gauvin (Perigon Pharmacy 360) Genese Hendrickson (Perigon Pharmacy 360) | |
| Each innovation lab presents a case study for a vendor and their pharmacy customer that demonstrates real world results of innovation in pharmacy. | |
| 11:00 AM - 11:30 AM | Innovation Lab #3 - Spencer Health/Pack4U |
| Location: Suwanne 1 | |
| Faculty: Tom Rhoads (Spencer Health Solutions) Kristen Antunes (Pack4U) | |
| Each innovation lab presents a case study for a vendor and their pharmacy customer that demonstrates real world results of innovation in pharmacy. | |
| 11:30 AM - 12:00 PM | Innovation Lab #4 - Care Path Rx Technology Solutions/Care Path Rx |
| Location: Suwannee 1 | |
| Faculty: Brad Hall (Semita Rx) Tony Kocevski (Care Path Rx) Douglas Samojedny (Henry Ford - Pharmacy Advantage) | |
| Each innovation lab presents a case study for a vendor and their pharmacy customer that demonstrates real world results of innovation in pharmacy. | |
| 12:00 PM - 12:30 PM | Innovation Lab #5 - VPL & St. Luke's |
| Location: Suwannee 1 | |
| Faculty: Marc Choquette (St. Luke's) Derrek Seif (VPL) Amanda Awe (VPL) | |
| Each innovation lab presents a case study for a vendor and their pharmacy customer that demonstrates real world results of innovation in pharmacy. | |
| 12:30 PM - 1:15 PM | LUNCH |
| 1:15 PM - 2:15 PM | How Technology Consumer Trends Impact Engagement with Healthcare Partners |
| Location: Suwannee 1 | |
| Faculty: Heather Chapman (Ardon Health) Kirby Eng, RPh (D2 Solutions) Luis Rodriguez (Keycentrix) | |
| Hear pharmacy industry executive perspectives on rapidly evolving consumer driven technologies and the implications for Specialty pharmacy on expectations of patients and other healthcare partners. | |
| 2:15 PM - 3:15 PM | Technology for Clinical Outcomes |
| Location: Suwannee 1 | |
| Faculty: Cecelia Byers (SureScripts) Steve Lund (SenderraRx) Tom Michaels (AstraZeneca) Rich Gourash (BioPlus Rx) | |
| Discuss how technology, data, and Interoperability support clinical outcomes programs, standards, and/or specific performance metrics including expanding visibility and data sharing, ancillary revenue opportunities through unique data collection and interoperability, how to meet accreditation requirements and realize efficiencies in collecting and reporting on clinical outcomes, balancing the “human touch” with technology, and analyze new initiatives and barriers to implementation based on technology. | |
| 3:15 PM - 3:30 PM | BREAK |
| 3:30 PM - 4:30 PM | Using Technology to Improve the Customer Experience |
| Location: Suwannee 1 | |
| Faculty: Michael Baldzicki (AscellaHealth) Howard Barsky (BioPlus Rx) Jake Hansen (Fairview Specialty Pharmacy) Nimesh Patel, BSPharm, MBA (Gentry Health Services) | |
| Tech-driven specialty pharmacy services are in demand in order to provide patient support to improve the patient journey experience and ensure adherence and outcomes. Specialty Pharmacy Service Providers must be ready to not only meet patient demand but also provide patients with the right support, right tools to manage their prescriptions and overall clinical outcomes on patient engagement tools. The demand for technological infrastructure to effectively demonstrate and execute a positive patient outcome around unique specialty pharmacy products like rare-ultra orphan diseases is a centralized approach to manage these complexities. Solutions to ensure we are providing an end-to-end solutions for the patient journey in Specialty Pharmacy must be at the forefront of pharmacy software with tech-driven services to manage all aspects of the specialty pharmacy. | |
| 4:30 PM - 5:30 PM | The Role of Technology in Solving "The Last Mile" Logistics |
| Location: Suwannee 1 | |
| Faculty: Sheila Arquette, RPh (NASP) Amanda Awe, PharmD (VPL) Tim Ramsey (US Pack Logistics) Kirk Nilson (Parcel Shield) | |
| This session will describe how specialty pharmacies use technology to provide customized, convenient, and customer-centric last-mile solutions to accommodate patients’ needs, improve customer satisfaction, manage costs, and safeguard medication quality. | |
| 5:30 PM - 5:45 PM | Final Q & A and Closing Remarks |